SERVICE AGREEMENT

This Service Agreement (“Agreement”) governs the relationship between Sara Graphic Enterprise (PAKARESUME) (“Service Provider”) and the Client (“You”). By making payment, you agree to the terms below.

1. Business Information

Service Provider: Sara Graphic Enterprise
Business Registration: PG0485150-H
Address: M1-16-05, Menara 8trium, Jalan Cempaka SD 12/5, Bandar Sri Damansara, 52200 Kuala Lumpur, Selangor
General Enquiries: support@pakaresume.com
Complaints (Escalation to CEO): sara@pakaresume.com

2. Scope of Services

PAKARESUME provides HR-led career development services which may include:

• Resume / CV / Portfolio Writing – ATS-friendly, professionally crafted by HR-trained writers.
• Cover Letter Writing – Personalised and tailored to job descriptions.
• LinkedIn / JobStreet Optimization – Profile branding and keyword optimisation.
• Career Guidance Elements – Depending on package purchased (e.g., 1-on-1 sessions, interview coaching, application strategy).

Note:
The exact features you receive follow the package you purchased, as stated on your invoice and WhatsApp confirmation.

3. Payment Terms

• Full payment is required before work starts.
• Buy Now Pay Later (BNPL) options are available (Atome, Grab PayLater, ShopeePayLater).
• Payment confirms your slot in our queue and begins internal processing.

4. Turnaround Time

We will provide the delivery date during WhatsApp onboarding, based on the nearest available slot.

General Terms:

• Maximum standard timeline: Up to 14 working days from the date of receiving full client information.
• Urgent Requests: If you need to cut queue, an urgent fee of RM50–RM100 will be charged depending on urgency.

5. Revision Policy

Each package includes a different number of revisions.
The number of revisions applicable to you will be:

• Stated clearly on your invoice, and
• Confirmed with you through WhatsApp before work begins.

Revision Rules:

• Client must request revisions within the timeframe given by the writer.
• All revision requests must be specific and shared via WhatsApp.
• Additional revisions beyond the package are not included.
• Self-editing MS Word files will be provided.

6. Client Responsibilities

To begin your service, the Client must provide:

1. Latest resume or work history
2. Additional information requested via form
3. Selected template
4. Accurate personal details
5. Exact job position / field
6. Any achievements, certificates, or project details

Important:

• You must provide accurate information.
• If you fail to provide required information and later request a refund, only 50% refund will be issued. The remaining 50% covers internal processing and slot allocation.
• You must finalise your draft within 7 working days of receiving it.
  If no response, PAKARESUME will:

1. Email your files automatically, and
2. Proceed with the remaining features of the package.

7. Confidentiality & Data Protection

• All personal information is kept confidential and used only for service delivery.
• We do not share your data with third parties without consent.
• You may request your data to be deleted at any time.

8. Intellectual Property

• The content of your resume/CV belongs to you after full payment.
• All templates, designs, frameworks, and formats remain the intellectual property of PAKARESUME.
• Clients cannot resell, redistribute, or use our templates for commercial purposes.

9. Service Limitations

To maintain professional and ethical standards:

• We do not guarantee interviews or job placement.
• We do not falsify or exaggerate information.
• We do not apply for jobs on your behalf (unless explicitly included in a premium package).
• Career success depends on multiple factors including your effort, job market conditions, and interview performance.

10. Refund Policy

PAKARESUME follows a separate refund policy.

➡️ Full policy link: https://pakaresume.com/refund-policy/
This link will be shared together with your invoice.

11. Communication Channels

For all communication:

• General WhatsApp: 019 404 2100
• Email: support@pakaresume.com

For complaints or urgent escalation:

• Email CEO: sara@pakaresume.com

12. Dispute Resolution

In the event of any disagreement, both parties agree to resolve matters through discussion and reasonable negotiation. Legal action will only be considered as a final option after all other methods have been exhausted.

13. Acceptance of Agreement

By making payment, the Client acknowledges that they have read, understood, and agreed to the terms of this Service Agreement and the separate Refund Policy.