SERVICE AGREEMENT

This Service Agreement (“Agreement”) is entered into as of 12TH December 2008, byand between Sara Graphic Enterprise (“Service Provider”) and (“Client”).

1. Business Information

Service Provider : Sara Graphic Enterprise
Address : Level 18.02, KPMG Tower, 8, First Ave, Bandar Utama, 47800 Petaling Jaya,
Selangor
Contact Information: 018 265 2204

2. Services

Service Provider agrees to provide the following services to the Client:

● Resume/CV/Portfolio Writing: Our certified resume writers, coached by HR experts, craft professional and tailored resumes, CVs, and portfolios that highlight your unique skills, experiences, and accomplishments. We ensure your documents are ATS-friendly and designed to catch the eye of hiring managers, helping you stand out in a competitive job market.

● Cover Letter Writing: Our team of certified resume writers, guided by HR experts, creates compelling and personalised cover letters that effectively convey your enthusiasm and suitability for the job. Each cover letter is tailored to match the job description and company culture, increasing your chances of landing an interview.

● LinkedIn/Jobstreet Profile Optimization: Our certified resume writers, trainedby HR experts, optimise your LinkedIn and Jobstreet profiles to enhance your online presence and attract potential employers. We focus on creating a professional and engaging profile that showcases your skills, experience, and achievements, making you more visible and appealing to recruiters.

3. Pricing and Payment Terms

● Basic Job Hunting Package: Resume only – RM150
● Premium Job Hunting Package: Resume + LinkedIn/Jobstreet profile – RM200
● Serious Job Hunting Package: Resume + LinkedIn + Jobstreet profiles – RM250
● Payment Methods: Online Transfer only
● Payment Terms: Full payment is required before we start the work

4. Turnaround Time

● Standard Turnaround Time: 7 days upon receiving full information from the client.
● Expedited Services: Urgent orders are accepted with an additional surcharge of RM50, with a faster turnaround time to be agreed upon.

5. Revision Policy

● Basic Job Hunting Package: No revisions are included. Clients receive the MS Word file and can make their own edits.
● Premium Job Hunting Package: Includes 1 draft revision provided via WhatsApp.
● Serious Job Hunting Package: Includes 2 draft revisions provided via WhatsApp.

Process for Requesting Revisions:
Clients must request revisions within 24 houra of receiving the initial draft. Revision requests should be specific and sent via WhatsApp to ensure clear communication. The subsequent draft will be provided by the writers within 3 days of amendment confirmation.

Limitations:
No additional revision requests are accepted beyond the included revisions. We provide self-editing files along with a tutorial, enabling clients to make further edits themselves.

6. Client Responsibilities

Clients must provide the following information to begin the service:
● Existing resume with the latest information
● Additional details required by the sales team via a form
● Selected template from our catalogue
● Correct Contact details
● Position they want to apply for
All information should be submitted to the Admin via WhatsApp.

7. Confidentiality and Privacy

● Handling Client Information: We are committed to maintaining the confidentiality of all client information. All personal and professional details provided by the client are used solely for the purpose of delivering our services and are stored securely.
● Privacy Policy: We have a comprehensive privacy policy in place to protect our clients’ information. Our privacy policy ensures that:
● Client information is not shared with any third parties without explicitconsent.
● All data is stored securely and access is restricted to authorised personnel only.
● Clients can request the deletion of their data at any time.
● For more details, please refer to our full privacy policy available upon request.